Refund policy
Cancellation & Refund Policy | NKE Decor
At NKE Decor, customer satisfaction is our priority. Our Cancellation and Refund Policy is designed to ensure a smooth and transparent shopping experience.
Order Cancellation
Before Dispatch:
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Orders can be cancelled within 12 hours of placing them.
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To cancel, email us at nikhil.chhabra222@gmail.com Kapilchhabra.146@gmail.com or WhatsApp us at 9991455546 9896570001 with your order ID.
After Dispatch:
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Once the order is shipped, it cannot be cancelled.
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In case of refusal to accept a prepaid delivery, refund will be processed after deducting shipping and handling charges.
Return Policy
We offer returns only in the case of:
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Wrong product delivered
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Damaged product on arrival
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Manufacturing defect
Return Conditions:
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Must be initiated within 48 hours of delivery.
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Product should be unused, unwashed, and in original packaging.
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Please share unboxing video & images while reporting issues for faster resolution.
Refund Process
Refunds will be processed in the following scenarios:
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Order cancelled within the allowed time.
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Return accepted after verification of damage/defect.
Refund Timeline:
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Refund will be processed within 7–10 business days after product is received and inspected.
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Refunds are issued to the original payment method only.
Non-Refundable/Non-Returnable Items
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Customized or made-to-order products
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Used or washed items
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Items without original tags and packaging
Exchange Policy
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Exchange is allowed for size or product replacement in eligible cases.
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Exchange request must be made within 48 hours of delivery.
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Exchange subject to product availability.
Need Help?
For cancellation, return or refund support:
📩 Email: nikhil.chhabra222@gmail.com Kapilchhabra.146@gmail.com
📞 Call/WhatsApp: 9991455546 9896570001